sales systems

To make a purchase you can do it in different ways:

In person: You can go to our physical store during our opening hours and place your order in person. If it is an order that requires production and we do not do it at the moment, we will collect the necessary data and notify you when it is ready to come and collect it.

Email: Send us an email to mail.verdi9@gmail.com with the details of the work you want to do, we will reply with the budget and the account number to make the payment and deposit. As soon as we receive the proof of payment we will start with the production of your work and we will notify you when it is finished.

Online: Some of our products can be purchased and/or customized from our website through the purchase process enabled for this purpose. At the end of the purchase process, you will receive an email with the reference of your order and we will inform you when it is ready to collect.

You can contact us by e-mail at mail.verdi9@gmail.com if you need any clarification about our sales system.


Payment Methods

Both face-to-face orders and those made through email require a payment and signal of at least 50%. The rest of the payment must be formalized before the delivery of the product. In no case can a job be delivered if 100% of the payment has not been made.

When placing an order online, you must pay the total amount using any of the payment methods accepted on our website. Only then will we start with the production of your order.

Payment by card is instantaneous, so when we receive the notification we will start production, on the other hand, payment by bank transfer can take from 24 to 72 hours to become effective, so the production of your order will not start until we receive the notification. notification from the bank within the indicated period. You can speed up the process by sending the bank receipt to the email mail.verdi9@gmail.com.


tax application

The prices of the products that you will find displayed on our website during the purchase process are shown with VAT applied. You will find the prices broken down in the purchase summary in the “cart” always prior to accepting the purchase, as well as the price of transport, if any.

VAT may vary depending on your residence and the type of product. If you have questions about the application of VAT in the process of your purchase, contact us directly by e-mail at mail.verdi9@gmail.com.

The costs of bank transfer, import tax, customs procedures or retention at origin, or countries located outside the European Union, are the responsibility of the client and are not included in the prices indicated on the web.


Shipments

At the moment, we do not ship directly from the web.

The customer will pick up their order at our physical store when they are notified that it is ready. You must always indicate the assigned reference number or, failing that, the name of the person who made the order in order to locate the order.

If you need us to send your order, you must send an email to mail.verdi9@gmail.com indicating the order number and requesting the shipment. We will respond indicating the budget for your shipment, which will have to be paid in full for us to request it.
Since card payment is not yet enabled, transportation will be paid by bank transfer to the account number that will be sent to you along with the shipping estimate.

As indicated in section 2, payments by transfer usually take 24 to 72 hours to become effective, to speed up this process, you can send us the bank receipt of the payment by replying to the same email where we informed you of the shipping budget.

 

Shipping / Shipping Methods

We offer you different shipping methods so that you can choose the one that best suits your case:

  • Express: Always within the city of Barcelona, they are made within a maximum period of 2 hours from the collection in our store.
  • 24h: Within the peninsular territory (Spain and Portugal), the delivery will be made during the next working day from the collection in our store.
  • Standard: Deliveries outside peninsular territory (Spain and Portugal Delivery times 2-3 working days from the collection in our store.
  • Shipping to my agency: You can send your own transport agency to pick up the order once we notify you that the order is ready.

IMPORTANT: Always notify the carrier of the name and reference number assigned by us, never your own reference.

* The transit times of “24H” and “Standard” shipments are indicative, these may vary depending on the destination city and do not include weekends or holidays in any of the countries through which the shipment transits.


Shipping / Prices

The minimum price for “Express” shipping is €6.25 (VAT included). This price may vary depending on the destination address, the number and/or size of packages and weather conditions.

The minimum price for the rest of the shipments is €9.00 (VAT included). This price may vary depending on the destination, the number of packages and the weight and dimensions of the package.


Returns & Exchanges

As a customer you have the right to change, add, modify the delivery and/or billing address or cancel your order, as long as it has not entered the production process.

To do this you must send an e-mail to mail.verdi9@gmail.com, indicating the order number. We will inform you after reviewing the status of your order of the possibility of change or cancellation.

You will have (14) calendar days to cancel your purchase and return the product or products, counting from the moment you receive the product, as long as it is not a personalized product, that is, modified for our clients according to their instructions. For personalized products we cannot accept changes or returns. *

Once the material has been returned and when we verify its incorrect state, we will proceed to return the paid product. We will also bear the shipping costs of the return if it is caused by our error, otherwise, the customer will be the one who must bear the shipping costs of the return.

We will return the amount of the return within fourteen (14) days following the effective reception of the product subject to the return, and through the same payment method that you used for the purchase.


Custom products *

In accordance with Law 130/2014 of the BOE, there may be exceptions to the right of withdrawal in certain situations:
“The right of withdrawal will not be applicable to contracts that refer to: […] The supply of goods made according to the specifications of the consumer and user or clearly personalized.”

The printing of any garment with any design and type of printing, even using the appropriate machinery, always requires a process in which a person intervenes to place the garment on the base that will be used for its printing or to place the design on the garment. Therefore, the position and sizes may vary slightly from what was originally requested.

Although we always use quality materials in our work, keep in mind that colors may vary slightly. The design when viewed from one monitor to another looks different depending on the color, brightness and contrast settings. The same thing happens when printing, since the printing is done on a garment of different qualities and colors.  

Therefore, in the event that you have purchased a personalized product, returns will not be accepted unless the products have a manufacturing defect.

Returns will not be accepted for slight changes in size, position or color of the printed design.


Changes and returns / Return costs

En los siguientes casos, Verdiclick, S.L. will be responsible for the return postage:

  • You have received merchandise that you have not requested, due to our error.
  • You have received merchandise that you have not requested, due to our error.
  • You have received merchandise with incorrect sizes or colors. *In this case we mean that, for example, you request a size M and receive a S, or that you order a “red” garment and receive a “blue” one.
  • For any other reason for return,the customer is the one who will bear the return shipping costs.


In the following cases, returns are NOT accepted:

  • Once 14 calendar days have passed from the date of receipt of the merchandise, regardless of the reason.
  • Product samples.
  • Products that have been personalized. Before customizing the products, you must make sure that you are satisfied with the pattern, fabric, qualities, measurements, etc.
  • Used products, stained, damaged, etc…
  •  

The measurements indicated in the online store are those provided by the manufacturer, but may have a tolerance of ± 2cm. Returns are not accepted for these slight changes in sizes.

The tonality in the colors of the garments, different components of the garment, or accessories, may differ from the photograph provided in the online store and printed catalog with respect to the original product. The display of colors is very different depending on the type of monitor and settings for brightness, contrast, etc. The manufacturer also reserves the right to modify the shades throughout the year without prior notice due to manufacturing needs. Returns are not accepted for these slight changes in shades.

 

Cancellation of the order

As long as the order has not entered the production process, you have the right to cancel it without justification. We will refund the amount that has already been paid through the same payment method that you used when making it.


Cancellation of the order  / Cancellation fee

The cancellation of orders made through our online customization program will have a cancellation cost of 3% of the final price of the canceled order. This amount will be subtracted from the total refund that we will make to you.
For example, if you place an order for a total of €100 and cancel it, we will give you a refund of €97, the remaining €3 corresponds to 3% of the cancellation cost.

Why do we charge this cancellation fee?

This is because the online personalization platform will charge us a commission each time an order is placed through its application. The order is considered validated at the end of the purchase process from the web. The cancellation of the order is not made through this platform, so we will have already paid the amount of the commission.


Copyright

In order to work with our clients’ designs, they must be legitimate owners or authorized to use the images that are copyrighted.

  • We do not print known trademarks, characters or registered designs unless you are the owner and prove it to us with written documentation.
  • The client will assure Verdiclick, S.L. that the design is exempt from rights to third parties. The client is solely responsible for any violation of copyright, personality protection rights or name rights.


Copyright / Liability Release

In the event that it is a registered trademark or design that we are not aware of and we proceed to stamp it, Verdiclick, S.L. In no case will it be responsible for the file or the printed products. The client will release Verdiclick, S.L. of all the demands and rights that are asserted by the violation of such rights of third parties as long as the client is responsible for the breach of duty. The client will be responsible for all defense expenses and other damages caused to Verdiclick, S.L.


Complaints and claims

As a client you have the right to transmit any suggestion, complaint or claim arising from the provision of our services, by contacting mail.verdi9@gmail.com.

To facilitate the process, always provide the reference number or invoice of your order. We promise to answer the requests within a period of seven (7) working days, from the date they have been duly received by us. If said complaint comes from a material that does not originate from Verdiclick, it may be necessary to extend the term so that we can contact the manufacturer.

Complaints or claims about orders cannot be submitted once seven (7) days have elapsed since their effective delivery.